Solera Canada


From the blog

Audatex Adds Ford to Brands Supported by AudaVIN

Audatex Adds Ford to Brands Supported by AudaVIN AudaVIN, an advanced vehicle identification technology, integrates vehicle-specific information into the Audatex platform for more accurate collision damage estimates and faster, consumer friendly total loss claims settlements. Nov 2, 2016 – Audatex North America, Inc. a wholly owned subsidiary of Solera Holdings,[…]

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The Challenge of Dispatch Assignments

Are Dispatch Teams Feeling the Pain? While most of the claims management process has innovated towards automation, many dispatch teams are still suffering from the challenges of a manual, end-of-day dispatching workflow. It is time consuming and not flexible enough to handle exceptions or priority assignments as they are raised[…]

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Insurers: Are you optimizing your repairs?

It’s time for a paradigm shift. It’s time to do away with the average cost of repair (ACR) as the “gold standard” for managing repairer performance. It’s time for insurers to have an accurate and not average look at their business by adopting a normalized cost of repair methodology to[…]

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CCIF: First Notice of Loss Assignment (FNOL) Opportunity

Solera Canada is proud to support this important industry driven initiative. Preliminary evidence from participating insurers indicates good early results using the standard 18 FNOL items as their first page assignment view to insurers. While a more formal measurement of the new system is underway, participating major insurers are reporting[…]

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Working in an Uncommon Culture

A Company Culture that Really Stands Apart Having joined Audatex Canada, a part of the Solera Group, this June, I’ve been busy adapting to a new culture, learning a new industry, and delivering on my 1-30 (day action plans). Having spent the past five years working in the HR/ Payroll[…]

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Names in the News: Kelly Merchant

Bio/Intro Kelly began his career with Audatex in October of 1990 as a Technical Training Specialist in the ADP Claims Services Group. Bringing with him his expansive experience in underwriting, Kelly played a pivotal role in the company’s growth throughout Western Canada. Being a licensed Red Seal Auto Technician who[…]

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Data exclusivity, pause for concern

Recent industry moves toward creating “exclusive” contractual relationships, particularly around the acquisition and distribution of data, have reminded me of the musings of one of the Internet’s great friends, Tim O’Reilly. I’m a huge fan of Tim O’Reilly. His publications represent a healthy pie slice of my professional education, and[…]

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How to improve the claims experience and increase customer satisfaction

When it comes to handling drivable claims, managing customer expectations is a top priority. Today’s consumers are becoming wiser than ever, with an overwhelming amount of information available to them. Businesses that want to continuously thrive need to stay on top of consumer expectations. A recent study by J.D. Power[…]

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