In 2013 we launched VRS. The purpose is all in the name: for 43R waiver of depreciation replacements, no one outclasses our team. Five years later, and this department’s volume has grown more than tenfold. To be precise: 1,287%. This success is owed to a few factors: Outstanding customer service and[…]
Stewart Tarrant joined Enservio (a Solera Company) in early 2018 to lead the organization’s Canadian Contents Appraisal Division. As a claims management and appraisal expert, he is responsible for all aspects of the division including the development and market roll-out of Enservio, talent recruitment, client relationship management, and overall strategic[…]
A CASE vehicle is one that fits into one or more categories defined by the CASE acronym: Connected: this vehicle has a live high-speed Internet connection with reliable uptime Autonomous: this vehicle does not need a human operator to drive Shared: this vehicle has more than one regular operator, excluding[…]
The world is speeding up. Over the past 20 years, we’ve moved from clunky desktops and fax machines to slim smartphones and high fidelity video communication. Yet for many automotive insurers, cycle time has remained virtually unchanged1. Tackling this efficiency issue should be on the minds of any insurer’s information[…]
Of course, one expects the overall costs of appraisal to go up for non-driveable repairs. But we noticed that both supplement probability and costs also increased. Some of this must have to do with the nature of non-drives, but estimate accuracy is also a major factor in supplement outcomes. Thus[…]
With the industry’s most advanced damage capturing, parts representation, and modern design, Qapter XL creates highly accurate estimates for heavy trucks and commercial vehicles from anywhere, on any device. Over one million trucks travel on Canadian highways and roads. With Qapter XL, you can easily capture damage and select parts for most[…]
We recently acquired Montreal-based Fluttrbox, an emerging provider of on-demand aerial property inspections. The innovative software platform created by Fluttrbox, in conjunction with drone and other aerial technology, delivers granular property detail to insurers, reducing both time and cost in underwriting and claims processes. This is highly beneficial for not just[…]
Albert Blais heads up our Technical Support team, which achieved a First Contact Resolution (FCR) of 94% in 2017. In other words, almost all customer support issues were solved on the first call. Considering that many of us loathe having to have multiple conversations with any kind of customer service[…]
Your mechanic, no? Well, maybe not. It’s 2018, and while 2025 may sound like a futuristic number, seven years is not all that far way. Seven years ago, Prince George was born, The Toronto Star broke the Rob Ford fiasco(s), and there was a blackout at the Super Bowl. Those[…]
This year saw the launch of a re-imagined Solera Canada event series: AudaVision. These half-day forums deliver high-level insight into industry trends, through the unique lens of Solera’s technical platforms and solutions. We visited Winnipeg, Toronto and Québec, and have our eyes on other locations for next year. The rapid acceleration[…]
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