We recently acquired Montreal-based Fluttrbox, an emerging provider of on-demand aerial property inspections. The innovative software platform created by Fluttrbox, in conjunction with drone and other aerial technology, delivers granular property detail to insurers, reducing both time and cost in underwriting and claims processes. This is highly beneficial for not just[…]
Albert Blais heads up our Technical Support team, which achieved a First Contact Resolution (FCR) of 94% in 2017. In other words, almost all customer support issues were solved on the first call. Considering that many of us loathe having to have multiple conversations with any kind of customer service[…]
Your mechanic, no? Well, maybe not. It’s 2018, and while 2025 may sound like a futuristic number, seven years is not all that far way. Seven years ago, Prince George was born, The Toronto Star broke the Rob Ford fiasco(s), and there was a blackout at the Super Bowl. Those[…]
This year saw the launch of a re-imagined Solera Canada event series: AudaVision. These half-day forums deliver high-level insight into industry trends, through the unique lens of Solera’s technical platforms and solutions. We visited Winnipeg, Toronto and Québec, and have our eyes on other locations for next year. The rapid acceleration[…]
As insurers are well aware, supplements are a major source of friction during the claims process—impacting cycle time, staff labour—especially reviewers, and even the payment process. Granted, although getting the estimate right the first time is the ultimate objective, supplements will always be necessary in many cases: part price changes,[…]
Enservio’s ContentsExpress self-service module has allowed thousands of homeowners to accurately self-report content losses Unfortunately, natural disasters are unavoidable in many parts of the world. Be it flood, fire, hail or some other catastrophe, these devastating events test the limits of emergency response units, community leaders and of course, insurer[…]
Are busy times (e.g. the winter) more likely to see replace versus repair choices? In short: yes. As automation continues to pervade the estimating process, the estimator faces fewer decisions. Reminders, compliance rules, audit tools and even mandatory fields are all designed to lead the estimator down the path of[…]
Over the last couple of years, scanning technology has moved from the backburner to the forefront of top-of-mind issues associated with accurate vehicle repairs. At least in the U.S., there seems to be an emerging consensus that both pre and post repair scanning (PPS) is required on the majority, if[…]
Lien Search: a Critical Part of the Total Loss Claims Process With 37 percent of vehicles in Canada having an existing lien, conducting a lien search during a total loss claim is an ever-important task in every insurer’s workflow. Confirming if any lien holders have registered security interests on the[…]
And it’s in Canada… Last year, Solera announced the acquisition of enservio, the market leader in property contents software and services for the insurance and homeowner marketplace. enservio helps claims professionals work smarter and faster. The product portfolio consists of three core offerings; Contents Valuation Platform: the collaborative, SaaS environment[…]
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