As insurers are well aware, supplements are a major source of friction during the claims process—impacting cycle time, staff labour—especially reviewers, and even the payment process. Granted, although getting the estimate right the first time is the ultimate objective, supplements will always be necessary in many cases: part price changes,[…]
Of course, one expects the overall costs of appraisal to go up for non-driveable repairs. But we noticed that both supplement probability and costs also increased. Some of this must have to do with the nature of non-drives, but estimate accuracy is also a major factor in supplement outcomes. Thus[…]
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