Keep customers, adjusters and insurer informed about repair status.
Over 5 Million vehicles tracked through AutoWatch!
“The picture descriptions were very informative of the amount and type of damage that was done to the car. This is a good way to keep your customers informed.”
— Russel G.
View repair status online, 24/7
AutoWatch allows vehicle owners to see photos of the vehicle repair progress online, any time, using their mobile device or computer. Shops update the status and upload photos using an application called Shop Back Room.
Reduce incoming calls, improve customer satisfaction, secure new business
These simple, online updates substantially reduce incoming phone calls, improve cycle time and increases customer satisfaction. This helps generate referral business, strengthen existing direct repair relationships (DRP) and help secure new DRPs. Many of our clients have reported new DRP relationships because insurance companies were impressed with the new level of customer service achieved with AutoWatch.
In addition, AutoWatch is an excellent closing tool. Prospective customers will appreciate the communication technology and transparency offered by your repair facility.
Claim and item level attachments
The vehicle owner isn’t the only one who benefits. With AutoWatch, insurance adjusters don’t need to visit a shop for supplement approvals. They too can review the vehicle’s photos online!
Mobile integration with GoTime Repair
This mobile app syncs the desktop version of AutoWatch with the repairer’s smartphone, so that techs can view and manage vehicles (including uploading photos and changing statuses) whether they are in front of their computer, out on the shop floor, or anywhere else.
Text and email updates
As more and more people use their smartphones to manage their lives, they will appreciate the option to receive status updates via text message or email. With fewer reasons to actually call into the shop and check the status, this frees up your staff’s time to focus on other tasks.
Built-in online CSI survey
The Customer Satisfaction Index (CSI) survey takes place while the vehicle is still in your shop. You can customize these questions to get immediate feedback on your overall service and detect any problems while you still have the customer’s vehicle.
Including their opinion and addressing any issues up-front vastly improves the overall customer experience, which will improve your chance of referral business, and signal to the insurer that your shop prioritizes the vehicle owner.
Internal vehicle management system
This special view allows managers and owners to see the status of all current vehicles. It is used to detect bottlenecks, monitor efficiency, and anticipate staffing needs. If a vehicle has remained in the repair process for too long, an automatic alert will be sent.