Solera Canada is proud to support this important industry driven initiative. Preliminary evidence from participating insurers indicates good early results using the standard 18 FNOL items as their first page assignment view to insurers. While a more formal measurement of the new system is underway, participating major insurers are reporting[…]
A Company Culture that Really Stands Apart Having joined Audatex Canada, a part of the Solera Group, this June, I’ve been busy adapting to a new culture, learning a new industry, and delivering on my 1-30 (day action plans). Having spent the past five years working in the HR/ Payroll[…]
For decades, the vehicle identification number (VIN) has been used by insurers and repair shops to identify specific vehicle information. A VIN has 17 characters, but only the first 11 are usually used to help identify vehicle information. Details such as country of production, manufacturer, year, and model are extracted[…]
Bio/Intro Kelly began his career with Audatex in October of 1990 as a Technical Training Specialist in the ADP Claims Services Group. Bringing with him his expansive experience in underwriting, Kelly played a pivotal role in the company’s growth throughout Western Canada. Being a licensed Red Seal Auto Technician who[…]
Recent industry moves toward creating “exclusive” contractual relationships, particularly around the acquisition and distribution of data, have reminded me of the musings of one of the Internet’s great friends, Tim O’Reilly. I’m a huge fan of Tim O’Reilly. His publications represent a healthy pie slice of my professional education, and[…]
When it comes to handling drivable claims, managing customer expectations is a top priority. Today’s consumers are becoming wiser than ever, with an overwhelming amount of information available to them. Businesses that want to continuously thrive need to stay on top of consumer expectations. A recent study by J.D. Power[…]
A recent article published in the Canadian Auto Dealer outlined various solutions available to maximize dealership fixed operations efficiency, and improve the customer experience. Your service department can be the most profitable part of your dealership, and investing in solutions to drive average repair order value and increase efficiency, creating[…]
An article published in the Globe and Mail reports that in recent years, distracted driving has caused more deaths than impaired driving or speed-related collisions. A recent article from RBC Insurance says that about 72 per cent of Canadians admit to distracted driving and 9 out of 10 have noticed other[…]
With the evolution of claims management technology, the Canadian insurance industry is experiencing a major shift from manual to automated claims processing. However, the battle between humans and technology does not have to be a zero-sum game. A recent article titled Leakage published in Claims Canada, argues that failures in existing[…]
Over the past few years, vehicle telematics has generated a lot of excitement, especially regarding its deployment to support usage-based insurance (UBI) programs. I believe that UBI allows insurers the ability to analyze and price risks far more accurately than traditional pricing models, provided the right predictive models are in[…]
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